Shipping costs:
Free shipping within Finland on orders over €150.
€4.90 - PostNord parcel / Finland
Other countries - the shipping cost is shown at checkout. In addition to Finland, we ship to Australia, Austria, Belgium, the Czech Republic, Denmark, Estonia, France, Germany, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and the United States. For deliveries outside the EU, any import duties and taxes are the responsibility of the customer.
Delivery time:
Papu products are shipped from our partner's warehouse in Hyvinkää, Finland. The normal delivery time is approx. 1–3 business days to Finland and 4–7 business days to other European countries. Deliveries outside Europe may take longer. Campaigns, weekends and public holidays, as well as delays in transit, may affect delivery times.
Please note that pre-order products have a longer delivery time; the exact delivery time is stated in the product description.
Return handling fees:
Returns - €5.00/item (uncollected parcel €10.00)
A handling fee is charged for all returns, whether the whole order or only part of it is returned. Shipping fees are not refunded. Returns from outside Finland are sent at the customer's own cost.
Customers have a 14-day right of return on ordered products. The 14 days are counted from the day the customer receives the product.